Helpdesk Support Services

Getting the results you want means making sure the right tools and resources are at your fingertips when you need them. Keeping your IT resources up-to-date, available and running at peak efficiency is a top priority for the team at TROI - whether that means access to cloud--based applications and data, operating a secure and reliable network - or utilizing the day-to-day productivity and communication tools your people rely on to get the job done.

The highly trained technologists who staff the Help Desk at TROI offer the depth and breadth of knowledge, resources and expertise necessary to provide fast, effective, around-the-clock support. So when something goes wrong your business is back up-and-running as fast as possible.

TROI's helpdesk helps keep your business moving, reducing downtime and increasing productivity and profits. We guarantee it.

TROI's Desktop Support services include:

• Break/fixes and adds, removals, and changes for client-owned PCs, including:
  • Operating system
  • Microsoft® Office
  • Printing
  • Virus and malware issues
  • Building PCs
  • Decommissioning PCs
  • Remote access support
  • PDAs
  • Wireless access
  • Hardware troubleshooting
  • Internet
• Standard business hours
  • 7:30 a.m. to 5:00 p.m.
• Emergency paging 24 hours a day, seven days a week
• Call reporting
• Complete ticketing system
  • Call volume
  • Time spent
  • Divisional breakdowns